Antarctica Sales Specialist (Travel) - UK
Location: Remote UK
Hours: Full Time
About Swoop
We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.
About the role
We’re seeking an Antarctica Sales Specialist with a proven track record of high achievement in tailor-made or luxury travel sales. Ideally, you’ve sold Antarctic expeditions before, but we’re equally interested in candidates who have excelled in selling complex, high-value trips to other remote or experiential destinations — and are ready to specialise in the polar regions.
You’ll bring the commercial drive, empathy, and consultative approach needed to guide customers through once-in-a-lifetime travel decisions. You're confident in managing the entire sales cycle, from discovery through to proposal, follow-up, and conversion — and consistently exceed individual targets.
This is a fast-paced, target-driven role. You’ll be proactive in business development, not just relying on inbound enquiries but also identifying and nurturing opportunities. You’ll know how to reinforce the sale through compelling written communication and be the kind of person who stays calm, focused, and resilient under pressure.
Key responsibilities
Manage the full sales cycle for tailor-made Antarctic expeditions — from initial enquiry through discovery, proposal, follow-up, and conversion
Consistently exceed individual sales targets by closing complex, high-value bookings with confidence and precision
Design bespoke itineraries tailored to customer needs, drawing on deep destination knowledge and a consultative sales approach
Proactively generate new business, identifying and pursuing sales opportunities beyond inbound enquiries
Build strong customer relationships, creating trust through active listening, empathy, and expert guidance throughout the booking journey
Craft compelling written proposals and follow-ups that reinforce value and drive conversion
Maintain accurate sales records and manage pipelines using CRM tools and booking platforms
Collaborate cross-functionally with Customer Experience, Product, and Marketing teams to deliver outstanding pre- and post-sale service
Stay up to date on Antarctic products and experiences, including vessels, itineraries, operators, and seasonal trends
Live Swoop’s values of sustainability, adventure, and exceptional customer service in every interaction
About you
You’re a proven high-performer in luxury or tailor-made travel sales, with a strong track record of exceeding ambitious targets
You thrive in a fast-paced, target-driven environment and are motivated by both individual success and team impact
You’re resilient and self-motivated, bouncing back from setbacks and staying committed to delivering exceptional service
You’re commercially sharp and customer-first, always balancing conversion with long-term value and trust
You take a consultative, empathetic approach to selling, guiding customers through complex, high-value decisions
You’re confident designing and selling bespoke, multi-component itineraries to remote or experiential destinations
You’re naturally proactive in business development, actively identifying and nurturing opportunities rather than waiting for inbound leads
You’re a clear and persuasive communicator, both on the phone and in written proposals or follow-ups
You’re organised, tech-savvy, and comfortable managing pipelines using CRM systems and booking platforms
You value collaboration and integrity, and align with Swoop’s values of sustainability, adventure, and exceptional service
You may have first-hand experience of the polar regions, particularly Antarctica — or you’re ready to specialise in this extraordinary part of the world
Employment details
Holiday:
Twenty-five days paid holiday, in addition to your birthday and public holidays
Working Hours:Full-Time:
37.5 hours per week
Monday to Friday, 1:30pm – 10:00 PM GMT
Flexibility may be required to accommodate global customers
Weekend Working:
Two weekend days per month (e.g. one Saturday and one Sunday)
Equivalent time off will be given during the week
Working Arrangements:
Remote - This role is primarily remote, but we value face-to-face interactions for collaboration, training and team building. Occasional visits to Bristol office may be required
Benefits Include:
An annual familiarisation trip to our destinations
Opportunity to work-and-travel
Annual Swoop Summer Adventure
Monthly company bonus
Company laptop
Wellbeing support
How to apply
If you feel you’ve got what it takes, please click Apply Now. The closing date is Monday 28th July 2025
Supporting you to be yourself
Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.